Customer Cancellation and Tardiness Policy

Our groomers work on tight schedules to dedicate their valuable time to as many furry friends as possible on a daily basis. We do charge cancellation and tardiness fees.

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‍Cancellation:
We require all customers to provide a 24 hours notice when cancelling an appointment. All cancellations within the 24 hour time period will incur a $100.00 fee.

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‍Tardiness:
We require all customers to arrive on-time to the scheduled pet hand-off. Tardiness at the begining or end of your appointment will incur a $25.00 charge per every 15 minutes.

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